FAQ

Are you currently accepting new clients?

Erinn is currently accepting new clients. Lauren will not be accepting new clients until May 2021. If you have an interest in getting on her waitlist for May 2021, feel free to email her at shay.laur@gmail.com.

What is the process for becoming a client?

Erinn: If you have questions about me or the way I work that aren't answered here, or if you'd just like to have a bit of a chat before booking a session, I'm happy to have a 15 minute phone call together, free of charge. If you're ready to get started, or if you'd like to have a longer chat about your circumstances and whether counselling with me might be a good fit for you, please book a first appointment/consult (at half the price of a regular session) instead of this 15 minute call. That way we can go through informed consent before you share any in-depth personal information with me. You can book the phone call or first appointment with me by reaching out via phone or email. Once you've seen me once, you'll have access to my self-serve online booking system and can book your own appointments. Lauren: First, I suggest doing a free initial 20-minute consultation with me, either in person or over the phone, to discuss whether we would be a good fit for a counselling relationship. During this consultation, you are welcome to ask me any questions you may have about me and my work. I will also ask you some questions about yourself and the concerns that you are hoping to address in counselling. If we determine that we are a good fit, I will put you on my waiting list for services starting in May 2021 at the earliest. Once you have waited on my waitlist, you become a client - at which point, you can use my online booking system to book sessions with me. If in the initial consultation we determine that we aren't a good fit for a counselling relationship, I will do my very best to connect you with an appropriate counsellor or service.

What is the process for coming in for couples counselling?

Lauren: In addition to the steps above, the couples I work with complete an online relationship assessment and each partner comes in for one individual session before we begin couples counselling.

Is everything we discuss confidential?

As Registered Clinical Counsellors and as Registered Social Workers, we have a professional obligation to keep all of your information confidential, including your identity and status as my client, as well as information about what we discuss in sessions. None of this information will be released to anyone without your informed, voluntary, and written consent. The only exceptions to this are: If you disclose a plan to imminently harm yourself or someone else, disclosure of abuse of a vulnerable person, such as a child or elderly person, or in the highly unlikely event that my records are subpoenaed by court order

What is your cancellation policy?

Erinn: Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in your therapist's day that could have been filled by another client. As such, Erinn asks that you give at least 48 hours notice for any cancellations or changes to your appointment. Clients who provide less than 48 hours notice will be charged a late cancellation fee of 50% (i.e. $70 for an individual, $75 for couples/groups). Clients who miss their scheduled appointment without contacting Erinn to cancel or reschedule will be charged the full amount for their scheduled session. Lauren: I require 24 hours notice for the cancellation of appointments. If less than 24 hours of notice are given, a portion of the session fee will be charged. If an appointment is missed with no notice given, the full session fee will be charged.

What are your counselling credentials?

Erinn: I am a Registered Social Worker (RSW) #13011 with the BC College of Social Workers. I have a Bachelor of Social Work and a Master of Arts degree in Counselling Psychology, both from the University of Victoria. In addition, I have received clinical supervision in couples counselling using Emotionally Focused Therapy, and have advanced clinical training in Somatic Experiencing and Pre and Perinatal Developmental Trauma healing work. Lauren: I am a Registered Clinical Counsellor (RCC) #13221 with the BC Association of Clinical Counsellors and a Registered Social Worker (RSW) #10631 with the BC College of Social Workers. I have a Masters of Social Work Degree (MSW) from the University of British Columbia and have also obtained advanced clinical training including Emotionally Focused Therapy (EFT), Narrative Therapy, Somatic Therapy, The Gottman Method, Sex Therapy, and Sexual Health Education.

Will my extended health insurance plan cover your services?

Probably. Most extended health plans will cover either RSW or RCC services, so your plan will probably cover some sessions. Check with your HR department or extended health carrier to be sure; it’s also good to know what your yearly maximum is, so that we can plan accordingly. If you have any questions about this, please feel free to ask me by phone or email.

If I have extended health insurance coverage, do I still need to pay at the time of the appointment?

Yes, payment is due on the date of each counselling appointment. The process around extended health claims is that clients pay me directly and I issue an official receipt that they submit to their insurance, either by mail or online.

Do you offer telephone or virtual counselling?

During COVID-19, we are only seeing clients for virtual and phone counselling. Lauren: But usually the answer is no, other than the initial consultation, which can be either by phone or in person, I only offer counselling sessions in-person at my office in East Vancouver. I can make exceptions to this for existing clients who usually see me in person but cannot come to the office for occasional sessions (for example due to illness or travel).